1. Agreement to Terms

By accessing or using the website Primavera Club Health (the “Site”, “we”, “us”, or “our”), you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional guidelines applicable to certain features. If you do not agree with any part of these terms, please do not use our services or make any purchase. These terms apply to all visitors, users, and customers who shop wellness, health, and skincare products.

2. Wellness, Health & Skincare Products

Primavera Club Health offers a curated selection of natural wellness aids, self-care tools, botanical skincare, and holistic health products. All products are intended for personal, non-commercial use and should be used as directed on the label or product description.

By purchasing our products, you acknowledge that individual results may vary based on skin type, lifestyle, and genetics. We strongly encourage performing a patch test before using any new skincare product and carefully reading ingredient lists for potential allergens.

3. Order Processing & Acceptance

All orders placed through our Shopify store are subject to product availability and our acceptance. We reserve the right to refuse, cancel, or limit any order for any reason (e.g., pricing errors, suspicious activity, or stock constraints). If we cancel an order after payment, we will issue a full refund using the original payment method.

Once your order is submitted, you will receive an email confirmation. This email does not guarantee acceptance; it simply acknowledges receipt. Final acceptance occurs when we ship your product(s).

• Age restriction: You must be at least 18 years old or have parental/guardian consent to purchase products on our Site.
• Accuracy of information: You agree to provide current, complete and accurate purchase and account details for all transactions.

4. Pricing, Payments & Taxes

All prices are listed in USD (or your local currency where indicated) and are subject to change without notice. We make every effort to display accurate pricing; however, errors may occur. In case of a manifest pricing error, we reserve the right to cancel orders.

We accept major credit cards, PayPal, and other secure Shopify payment gateways. You agree to pay all charges incurred at the prices in effect, including any applicable taxes or shipping fees. You represent that you have the legal right to use any payment method provided.

5. Shipping & Delivery Policy

We ship to most locations via trusted carriers. Processing times generally range 1–3 business days, and shipping estimates are provided at checkout. Delivery dates are not guaranteed, and we are not responsible for delays caused by carriers, customs, or weather events.

Title and risk of loss for products pass to you upon delivery to the carrier. If an order is lost or damaged in transit, please contact us immediately so we can assist with a claim.

6. Returns, Refunds & Exchanges

Your satisfaction is important to us. Due to the hygiene-sensitive nature of skincare and wellness consumables, we accept returns only under the following conditions:

• Unopened & unused products: Must be returned within 14 days of delivery, in original packaging, for a refund (excluding shipping costs).
• Damaged or defective items: If you receive a damaged product, please send photos and description within 48 hours for a free replacement or refund.
• Final sale items: Certain items (e.g., opened skincare, sealed wellness supplements, intimate wellness tools) are non-returnable for safety reasons.
• Return shipping costs are the customer’s responsibility unless the error was on our part. Refunds will be processed within 7–10 business days after inspection.

For any return request, contact us at Info@primaveraclub.us with your order number. We reserve the right to refuse returns that do not meet these criteria.

7. No Medical Advice & Professional Relationship

Customers are responsible for reading ingredient labels and checking for potential allergens. If you experience irritation, rash, or any adverse reaction, discontinue use immediately and consult a healthcare provider.

8. Intellectual Property Rights

All content on this Site — including text, graphics, logos, images, product photography, design, and digital assets — is the exclusive property of Sage & Serenity or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without explicit written permission.

Shopify platform elements remain property of Shopify Inc. You are granted a limited license to access and use the Site for personal, non-commercial shopping purposes only.

9. User Comments and Submissions

If you submit product reviews, testimonials, suggestions, or other feedback, you grant us a royalty-free, perpetual, irrevocable license to use, share, and modify your submission for marketing or operational purposes. We reserve the right to moderate, remove, or edit comments that are offensive, misleading, or violate these terms.

10. Limitation of Liability

To the maximum extent permitted by law, Primavera Club Health, its owners, employees, or affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or purchase/use of our products — even if we have been advised of the possibility of such damages. This includes, but is not limited to, allergic reactions, skin sensitivities, or unsatisfactory results. Our total liability to you for any claim related to your purchase shall not exceed the amount paid for the applicable product.

Some jurisdictions do not allow limitations on certain warranties or liability, so these limitations may not apply to you. In such cases, liability is limited to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Primavera Club health and its team from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of: (a) your violation of these Terms; (b) your misuse of any product; (c) any content you submit; or (d) your violation of any applicable law or third-party rights.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California (or the location of our principal business), without regard to conflict of law principles. Any dispute arising from your use of the Site or products shall be resolved through binding arbitration or small claims court in Santa Clara County, CA, unless otherwise prohibited. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

13. Modifications to Terms

We may update these Terms & Conditions from time to time to reflect changes in our practices, legal requirements, or operational needs. The revised version will be posted with an updated “Last updated” date. Your continued use of the Site following any changes constitutes acceptance of the modified terms. We encourage you to review this page periodically.

14. Contact Information & Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force. For any questions, concerns, or to exercise your rights, please reach out to our care team: